The Coronavirus, Covid 19, has caused massive uncertainty for the travel industry and for anyone wanting to book a holiday. We have created this page to provide as much transparency and reassurance as we can.

As a family enterprise, treating our customers fairly is the foundation of our business and our reputation. For the two years from March 2020 until March 2022, while there was a seemingly never-ending range of travel restrictions and quarantine requirements in place, we regarded it as non-negotiable to refund in full anyone who was unable to travel due to Covid and wanted a refund.

The result has been a huge amount of positive feedback and support from customers who appreciated how easy we made the refund process, and the comfort it gave them to book a holiday. Scroll down to see some of the lovely messages we received in 2020 – they really kept our spirits up at what was a very testing time!

Now that travel is normalising and countries are removing Covid restrictions, we are returning back to our normal booking terms and conditions

2022 Cycling Holidays

We are excited to offer our full range of cycling holidays this year, starting with Mallorca from January – May, our trips in France and Italy over the summer, and then Mallorca in the Autumn and Winter. There are a number of Covid measures in place at the hotels to minimise the risk of transmission of the virus, and we follow government guidelines and requirements at all times to make sure you have a safe and enjoyable holiday.

Mallorca Covid Requirements

The situation on the ground in Mallorca is pretty much normal and there are no Covid restrictions that should interfere with your holiday. You should bring a mask as they are still required in some buildings and health centres, as well as on the plane. You can use a reusable or disposable mask.

For many countries, if you are fully vaccinated there are no longer any forms or testing needed to travel to Mallorca. If you do need the Spanish passenger locator form, it is available here: https://www.spth.gob.es/. Vaccine and testing requirements continue to evolve and change, so we strongly recommend that you check the latest guidance on your government website before travelling. It’s not possible to provide a full list of the requirements for all our customers here since we have people from all over the world and different countries are changing their guidance on a regular basis, but if you’re not sure of the rules for your trip, then please contact us and we’ll do our best to find out!

https://www.gov.uk/foreign-travel-advice/spain/entry-requirements is the link to the UK site for travel to Spain and you can sign up for alerts when things change.

If you are travelling to Mallorca from the UK, please note that you must be fully vaccinated or have proof of having recovered from Covid in the prior 6 months. Proof of a negative test is not accepted. And if you had your second jab more than 270 days before travelling, then you must have proof of having received your booster jab.

Once you are in Mallorca, if you need an antigen or PCR test to return home, these are very easy and relatively inexpensive to book through the hotel or in a nearby testing centre. Any such tests can be organised once you have arrived in Mallorca, you don’t need to do it beforehand.

UK Passport Requirements

For those travelling from the UK to the EU, there have also been changes to passport requirements. To be valid for travel, your passport must meet two requirements:

  • less than 10 years old on the day you enter (check the ‘date of issue’)
  • valid for at least 3 months after the day you plan to leave (check the ‘expiry date’)

  • For some EU countries your passport may need to be less than 10 years old during your whole visit, and the 3 months at the end of your visit may need to be within 10 years of your passport’s issue date.

    Check both the issue date and the expiry date in your passport. If you renewed your passport early, extra months may have been added to its expiry date. This could affect the requirement for your passport to be less than 10 years old.

    Testimonials Related to Covid 19

    Many thanks Jenny that’s great.

    I would also just like to say that of all the companies I’ve dealt with for holidays, Stuart Hall are by far the most friendly, accommodating and understanding. Hopefully as things get back to some normality the approach you have taken during the pandemic will only enhance your reputation amongst the cycling community. I’ve also been following on Facebook the exploits of those taking part in the LEJOG, Coast to Coast and Dolomites:)

    Kind regards

    Brian

    Brian, Mallorca Oct 2020
    Have to say I am unbelievably impressed with your response to all this, and a lot of other travel companies could learn a lot from you. This type of thing is not forgotten when things get back to normal.

    Thanks
    Martin

    Martin, spring 2020
    Hi Jenny
    Thanks, excellent service. I have no qualms about using your firm again in the future!
    Paul
    Paul, spring 2020
    Thanks Jenny

    You most certainly will [see us in Mallorca in the future]. So very impressed with your company. Will recommend to anyone. Good luck and hope all work out well 😊 Nick

    Nick, spring 2020
    Thank you so much, you are obviously a very classy operation.

    Rob

    Rob, spring 2020
    Hi Stuart, l would like to send on a big thanks from all the lads for all your help in getting our money back. We are so disappointed that our trip had to be cancelled as we were all training so hard for it and we were all looking forward to it. We all hope that we can arrange another trip in the future and hopefully we can get a few more to tag along. One thing that we are all agreeing on is that when we do arrange another date that suits us all we will definitely be booking it with you.

    We would like to wish you all the best in these difficult times and hopefully when these restrictions are lifted you will be back bigger and stronger than ever before.

    Go luck and thanks again
    Adrian

    Adrian, spring 2020
    Hi Jenny

    Many thanks for refund. I appreciate that this must be a difficult time for the company and I’ve read that other companies haven’t been as understanding as you. Brian

    Brian, spring 2020
    Hi Stuart

    Just a note to confirm I received my full refund into my account recently.

    Many thanks for your attention and excellent customer service. It is a credit to your organisation in what must be extremely difficult times for a business such as yours.

    I sincerely look forward to booking with you again for Spring 2021.

    Until then, stay safe and well.

    Kindest regards

    Niall

    Niall, spring 2020
    Stuart,

    I think I speak for all of our group when I say thank you very much for your quick response in refunding the payments.
    We look forward to better days ahead when with certainty we can look at re-booking with you. I’d like to think that this will be in the autumn, however only time will tell.

    Thanks again,

    Mike

    Mike, spring 2020
    I hope you are all OK. There will be a time when we can venture abroad again and yours will be the first company I turn to. If you
    have a mailing list please feel free to add me.
    Martin
    Martin, spring 2020
    Thank you so much for refunding my holiday credit, it was a very kind and honest gesture. I look forward to booking many more wonderful holidays with you amazing people.

    Best wishes,

    Elizabeth

    Elizabeth, spring 2020
    It was wonderful of you to refund for our trip in April so promptly. Many thanks. Hopefully we will get to re book again. Always love your cycle holidays. Wishing you all the best.
    Regards

    Nora

    Nora, spring 2020
    Hi Stuart

    Just to say thanks for sorting out the refunds for me and my group of gentlemen cyclists!

    It is good of you to do this in these difficult times – and it will very much enhance your reputation

    We were entered into a Birmingham – Cov veto event and paid c55 each – they cancelled and did not refund a penny! Never book with them again!

    We look forward to signing up again with you very soon

    With kind regards

    Mark

    Mark, spring 2020
    Hi Stuart,

    I echo Mark’s thoughts. Very well played in difficult times and we look forward to many more trips with you in future.

    Kind regards,
    Wayne

    Wayne, spring 2020
    Hi Jenny and Stuart
    I appreciate that it is difficult for everyone at the moment so I’m grateful for the refund.
    Rest assured , when I next look at a cycling holiday, I will be in touch.
    Kind regards
    Ken

    Ken, spring 2020
    Dear Jenny

    Thanks you very much for your recent emails, I have been very impressed with your proactive and balanced approach to this whole crisis. I will definitely look to book with you in the future, but for my current booking I would like an Option 5 refund to my Credit Card
    Ian

    Ian, spring 2020
    Hi Stuart and Jenny,

    I just wanted to say thank you for the refund for our cancelled trip to Mallorca. We have been trying to recover the monies via our insurance policies but have been experiencing a negative response. We are, therefore, very appreciative of your understanding despite the obvious financial implications for your company. Your cycle holidays are a unique experience and will be welcome change from the isolation that we are currently experiencing once a vaccine or a viable means of managing the virus have been found.

    I wish you well and sincerely hope that some time in the future we will be able join you in Mallorca.

    Kind Regards

    David

    David, spring 2020
    Hi Jenny

    Thanks for your communication which has been excellent all along. It’s such a shame as this would have been my third spring training camp with you.

    At the moment my wife and I are not sure of our availability in September or October, so could we have a refund please?

    If we are free to book in the autumn then we’ll do it nearer the time. Rest assured it will be with Stuart Hall Cycling.

    I wish your company all the best at this difficult time.

    Best regards

    David

    David, spring 2020
    Dear Jenny
    Thank you for the update. I’m sure this is a difficult time for you all . I do hope you are able to weather the storm. Cycling in Mallorca with Stuart has been my little bit of heaven for the last 5 years or so . I still have fingers crossed that my trip will go ahead on 25th April but if it doesn’t we will of course be happy to transfer to another date. Thank you to Stuart and the team,let’s hope it’s only a 2 week shut down
    Kind regards
    Elizabeth and Paul
    Elizabeth & Paul, spring 2020
    Hi Jenny
    Thanks for the update in what must be really challenging times for Stuart Hall Cycling.
    I have been privileged to be a customer of Stuart Hall cycling holidays over quite a number of years now, and I just wanted to let you know that I would like to continue to support the future of the business in whatever way I can.
    Best wishes
    David
    David, spring 2020
    Thank you so much Jenny, you have been fantastic at keeping us all up to date and informed. I hope you guys are doing ok and holding up, truly extraordinary times.

    Best regards,

    John

    John, spring 2020
    Hi,
    Hope you are all keeping safe!
    I would like to thank you for the refund which I have now received and look forward to seeing you in mallorca at some point in the future when this situation sorts itself out.
    Stay safe,
    Regards,
    Mike
    Mike, spring 2020
    Refund fully received now. Thank you so much for sorting all of this out so quickly. Once the world returns to normality I’ll get booked back in

    Thanks again,
    Annaliese

    Annaliese, spring 2020
    Like your message. Good for you. The kindness and consideration to your customers now will be repaid in loyalty.
    Misc, spring 2020
    A great email, Stuart. Thank you.

    I have never met you nor been to any part of Spain. This was painful. I think you reflect the best of mankind and I will get there one day.
    Danny

    Danny, spring 2020
    Dear Stuart.

    So sorry that you, a fair minded guy, have been so affected by this terrible virus. Who could ever had imagined the terrible death and economic damage this is causing. Just hoping that coming into the summer the virus will subdue in its potency.

    Life sometimes can be so unfair and I am just hoping that Helen and yourself can turn this around.

    Take care and best of luck.

    Peter

    Peter, spring 2020
    Stuart

    I was booked to come over with Phoenix CC from Belfast. I was looking forward to the trip as this would have been my first time over. I just wanted to thank you for the recent refund payment in light of the Coronavirus. This isn’t an easy time for anyone.

    Thanks again and I will be in touch.

    Paul

    Paul, spring 2020
    Jenny,
    Many thanks for this, which is really appreciated. I can assure you that I will definitely be back in Majorca with you as soon as possible. It’s what’s keeping me going at the moment! (well that and vast quantities of chocolate!)
    Give my love and thanks to Stuart, Helen and the kids,
    Hope to see you before too long,
    Cath
    Cath, spring 2020
    Thanks Stuart,
    Very much appreciated.
    We’ll be back once this is over!
    Peter
    Peter, spring 2020
    Hi Stuart

    Thank’s for that – much appreciated.

    Let’s hope we can enjoy everything again, when this is all over.

    Take care

    Helen

    Helen, spring 2020
    Hi Stuart

    Thanks for the quick response, especially in this difficult period.

    I’m looking forward to being with you in Majorca when this pandemic is over. In the meantime best wishes to you and your family and your colleagues.

    Stay safe – kind regards

    Mike

    Mike, spring 2020
    Thanks Stu, appreciate it!
    You will definitely see me when this is all over, can’t wait for a good old cycling holiday with great people!!

    Thanks so much,
    Wishing you and the family good health and safety.

    Ingrid

    Ingrid, spring 2020
    Hi Helen,

    thank you so much for sorting this out.

    I will definitely be back.

    Lou

    Louise, spring 2020
    Thanks you for the refund,
    Greatly appreciated.

    Hopefully we will get to Majorca in the near future.

    Hope everyone is well and safe.

    Kind Regards
    Bryan

    Bryan, spring 2020
    Hi Helen,
    Many thanks for the swift turn-around with the refund.
    Once we have some certainty with regard to travel and holiday availability I will rebook with Stuart Hall.
    Regards And Stay Safe
    Norman
    Norman, spring 2020
    I wish you and all at SHC a successful return to a profitable and enjoyable future. Mallorca is a great gig and all of us want to return ASAP.

    Best regards

    Noel

    Noel, spring 2020