Covid 19

Have to say I am unbelievably impressed with your response to all this, and a lot of other travel companies could learn a lot from you. This type of thing is not forgotten when things get back to normal.

Thanks
Martin

Hi Jenny
Thanks, excellent service. I have no qualms about using your firm again in the future!
Paul

Thanks Jenny

You most certainly will [see us in Mallorca in the future]. So very impressed with your company. Will recommend to anyone. Good luck and hope all work out well 😊 Nick

Thank you so much, you are obviously a very classy operation.

Rob

Hi Stuart, l would like to send on a big thanks from all the lads for all your help in getting our money back. We are so disappointed that our trip had to be cancelled as we were all training so hard for it and we were all looking forward to it. We all hope that we can arrange another trip in the future and hopefully we can get a few more to tag along. One thing that we are all agreeing on is that when we do arrange another date that suits us all we will definitely be booking it with you.

We would like to wish you all the best in these difficult times and hopefully when these restrictions are lifted you will be back bigger and stronger than ever before.

Go luck and thanks again
Adrian

Hi Jenny

Many thanks for refund. I appreciate that this must be a difficult time for the company and I’ve read that other companies haven’t been as understanding as you. Brian

Hi Stuart

Just a note to confirm I received my full refund into my account recently.

Many thanks for your attention and excellent customer service. It is a credit to your organisation in what must be extremely difficult times for a business such as yours.

I sincerely look forward to booking with you again for Spring 2021.

Until then, stay safe and well.

Kindest regards

Niall

Stuart,

I think I speak for all of our group when I say thank you very much for your quick response in refunding the payments.
We look forward to better days ahead when with certainty we can look at re-booking with you. I’d like to think that this will be in the autumn, however only time will tell.

Thanks again,

Mike

I hope you are all OK. There will be a time when we can venture abroad again and yours will be the first company I turn to. If you
have a mailing list please feel free to add me.
Martin

Thank you so much for refunding my holiday credit, it was a very kind and honest gesture. I look forward to booking many more wonderful holidays with you amazing people.

Best wishes,

Elizabeth

It was wonderful of you to refund for our trip in April so promptly. Many thanks. Hopefully we will get to re book again. Always love your cycle holidays. Wishing you all the best.
Regards

Nora

Hi Stuart

Just to say thanks for sorting out the refunds for me and my group of gentlemen cyclists!

It is good of you to do this in these difficult times – and it will very much enhance your reputation

We were entered into a Birmingham – Cov veto event and paid c55 each – they cancelled and did not refund a penny! Never book with them again!

We look forward to signing up again with you very soon

With kind regards

Mark

Hi Stuart,

I echo Mark’s thoughts. Very well played in difficult times and we look forward to many more trips with you in future.

Kind regards,
Wayne

Hi Jenny and Stuart
I appreciate that it is difficult for everyone at the moment so I’m grateful for the refund.
Rest assured , when I next look at a cycling holiday, I will be in touch.
Kind regards
Ken

Dear Jenny

Thanks you very much for your recent emails, I have been very impressed with your proactive and balanced approach to this whole crisis. I will definitely look to book with you in the future, but for my current booking I would like an Option 5 refund to my Credit Card
Ian

Hi Stuart and Jenny,

I just wanted to say thank you for the refund for our cancelled trip to Mallorca. We have been trying to recover the monies via our insurance policies but have been experiencing a negative response. We are, therefore, very appreciative of your understanding despite the obvious financial implications for your company. Your cycle holidays are a unique experience and will be welcome change from the isolation that we are currently experiencing once a vaccine or a viable means of managing the virus have been found.

I wish you well and sincerely hope that some time in the future we will be able join you in Mallorca.

Kind Regards

David

Hi Jenny

Thanks for your communication which has been excellent all along. It’s such a shame as this would have been my third spring training camp with you.

At the moment my wife and I are not sure of our availability in September or October, so could we have a refund please?

If we are free to book in the autumn then we’ll do it nearer the time. Rest assured it will be with Stuart Hall Cycling.

I wish your company all the best at this difficult time.

Best regards

David

Dear Jenny
Thank you for the update. I’m sure this is a difficult time for you all . I do hope you are able to weather the storm. Cycling in Mallorca with Stuart has been my little bit of heaven for the last 5 years or so . I still have fingers crossed that my trip will go ahead on 25th April but if it doesn’t we will of course be happy to transfer to another date. Thank you to Stuart and the team,let’s hope it’s only a 2 week shut down
Kind regards
Elizabeth and Paul

Hi Jenny
Thanks for the update in what must be really challenging times for Stuart Hall Cycling.
I have been privileged to be a customer of Stuart Hall cycling holidays over quite a number of years now, and I just wanted to let you know that I would like to continue to support the future of the business in whatever way I can.
Best wishes
David

Thank you so much Jenny, you have been fantastic at keeping us all up to date and informed. I hope you guys are doing ok and holding up, truly extraordinary times.

Best regards,

John

Hi,
Hope you are all keeping safe!
I would like to thank you for the refund which I have now received and look forward to seeing you in mallorca at some point in the future when this situation sorts itself out.
Stay safe,
Regards,
Mike

Refund fully received now. Thank you so much for sorting all of this out so quickly. Once the world returns to normality I’ll get booked back in

Thanks again,
Annaliese

Like your message. Good for you. The kindness and consideration to your customers now will be repaid in loyalty.

A great email, Stuart. Thank you.

I have never met you nor been to any part of Spain. This was painful. I think you reflect the best of mankind and I will get there one day.
Danny

Dear Stuart.

So sorry that you, a fair minded guy, have been so affected by this terrible virus. Who could ever had imagined the terrible death and economic damage this is causing. Just hoping that coming into the summer the virus will subdue in its potency.

Life sometimes can be so unfair and I am just hoping that Helen and yourself can turn this around.

Take care and best of luck.

Peter

Stuart

I was booked to come over with Phoenix CC from Belfast. I was looking forward to the trip as this would have been my first time over. I just wanted to thank you for the recent refund payment in light of the Coronavirus. This isn’t an easy time for anyone.

Thanks again and I will be in touch.

Paul

Jenny,
Many thanks for this, which is really appreciated. I can assure you that I will definitely be back in Majorca with you as soon as possible. It’s what’s keeping me going at the moment! (well that and vast quantities of chocolate!)
Give my love and thanks to Stuart, Helen and the kids,
Hope to see you before too long,
Cath

Thanks Stuart,
Very much appreciated.
We’ll be back once this is over!
Peter

Hi Stuart

Thank’s for that – much appreciated.

Let’s hope we can enjoy everything again, when this is all over.

Take care

Helen

Hi Stuart

Thanks for the quick response, especially in this difficult period.

I’m looking forward to being with you in Majorca when this pandemic is over. In the meantime best wishes to you and your family and your colleagues.

Stay safe – kind regards

Mike

Thanks Stu, appreciate it!
You will definitely see me when this is all over, can’t wait for a good old cycling holiday with great people!!

Thanks so much,
Wishing you and the family good health and safety.

Ingrid

Hi Helen,

thank you so much for sorting this out.

I will definitely be back.

Lou

Thanks you for the refund,
Greatly appreciated.

Hopefully we will get to Majorca in the near future.

Hope everyone is well and safe.

Kind Regards
Bryan

Hi Helen,
Many thanks for the swift turn-around with the refund.
Once we have some certainty with regard to travel and holiday availability I will rebook with Stuart Hall.
Regards And Stay Safe
Norman

I wish you and all at SHC a successful return to a profitable and enjoyable future. Mallorca is a great gig and all of us want to return ASAP.

Best regards

Noel