The Coronavirus, Covid 19, is causing massive uncertainty for the travel industry and for anyone with a holiday booked this year. We have created this page to provide as much transparency and reassurance as we can.
As a family enterprise, treating our customers fairly is the foundation of our business and our reputation. We have regarded it as non-negotiable to refund everyone who has wanted a refund in full, and we commit to continuing to do so.
We also wanted to highlight the heart-warming feedback we have had from customers who were supposed to be cycling with us in Mallorca this year. Scroll down to see some of the lovely messages we have received. They have really kept our spirits up at this testing time!
Our Refund Promise
If Coronavirus means your trip is cancelled we will give you your choice of a full refund or credit, no questions asked.
So if you are mulling over the idea of booking a cycling trip with us for 2020 or 2021, you can book without worrying what happens if it cannot go ahead.
Of course if you have insurance that will cover your trip and would be happy to try using it, that would be wonderful. But we know from the last few months that this does not always work out.
The one exception is third party event entries where we are beholden to the decision of the organisers regarding entry fee refunds. For trips including entry to an event, we will credit or refund the balance minus the deposit; we are only able to credit or refund deposits for those trips in line with what the event organisers decide to do since the deposit covers the event entry fee.
Autumn Mallorca Cycling Holidays
Our guides are in Mallorca and our autumn cycling camp is continuing, more-or-less as usual, for anyone who is keen and able to come. There are a number of Covid measures in place at the hotel to minimise the risk of transmission of the virus, and masks must be worn in the airport, during the transfer to and from the airport, and in public places. They are not needed when seated at the cafes, on the beach or in many parts of the hotel.
So if you’re keen on a cycling holiday in Mallorca, please join us! While the UK quarantine remains in place for people returning to the UK from Mallorca, groups will be very small and so can guarantee to offer the routes you want to do!
We do, however, realise that for many people booked to come to Mallorca with us this autumn, two weeks of quarantine on return is not possible and so if you are unable to come this time, we’ll offer you your choice of a refund or a full credit of any money paid towards a trip in 2021.
Despite Covid and all the various travel restrictions, we have managed to run a few fantastic trips so far this year, including a couple by request.
In August, nine people successfully completed the nearly 1000 mile route from Land’s End to John O’Groats, while in September another group cycled Coast to Coast across the North of England through the Lake District, North Pennines and North York Moors. We were also delighted to be able to organise a hugely memorable trip for sixteen people to the Dolomites in Italy in early September, and fourth group is doing a tour of North Wales.
Please contact us if you would like us to organise a trip for you over the coming months!
Testimonials Related to Covid 19
I would also just like to say that of all the companies I’ve dealt with for holidays, Stuart Hall are by far the most friendly, accommodating and understanding. Hopefully as things get back to some normality the approach you have taken during the pandemic will only enhance your reputation amongst the cycling community. I’ve also been following on Facebook the exploits of those taking part in the LEJOG, Coast to Coast and Dolomites:)
Thanks, excellent service. I have no qualms about using your firm again in the future!
You most certainly will [see us in Mallorca in the future]. So very impressed with your company. Will recommend to anyone. Good luck and hope all work out well 😊 Nick
We would like to wish you all the best in these difficult times and hopefully when these restrictions are lifted you will be back bigger and stronger than ever before.
Go luck and thanks again
Many thanks for refund. I appreciate that this must be a difficult time for the company and I’ve read that other companies haven’t been as understanding as you. Brian
Just a note to confirm I received my full refund into my account recently.
Many thanks for your attention and excellent customer service. It is a credit to your organisation in what must be extremely difficult times for a business such as yours.
I sincerely look forward to booking with you again for Spring 2021.
Until then, stay safe and well.
I think I speak for all of our group when I say thank you very much for your quick response in refunding the payments.
We look forward to better days ahead when with certainty we can look at re-booking with you. I’d like to think that this will be in the autumn, however only time will tell.
have a mailing list please feel free to add me.
Just to say thanks for sorting out the refunds for me and my group of gentlemen cyclists!
It is good of you to do this in these difficult times – and it will very much enhance your reputation
We were entered into a Birmingham – Cov veto event and paid c55 each – they cancelled and did not refund a penny! Never book with them again!
We look forward to signing up again with you very soon
With kind regards
I echo Mark’s thoughts. Very well played in difficult times and we look forward to many more trips with you in future.
I appreciate that it is difficult for everyone at the moment so I’m grateful for the refund.
Rest assured , when I next look at a cycling holiday, I will be in touch.
Thanks you very much for your recent emails, I have been very impressed with your proactive and balanced approach to this whole crisis. I will definitely look to book with you in the future, but for my current booking I would like an Option 5 refund to my Credit Card
I just wanted to say thank you for the refund for our cancelled trip to Mallorca. We have been trying to recover the monies via our insurance policies but have been experiencing a negative response. We are, therefore, very appreciative of your understanding despite the obvious financial implications for your company. Your cycle holidays are a unique experience and will be welcome change from the isolation that we are currently experiencing once a vaccine or a viable means of managing the virus have been found.
I wish you well and sincerely hope that some time in the future we will be able join you in Mallorca.
Thanks for your communication which has been excellent all along. It’s such a shame as this would have been my third spring training camp with you.
At the moment my wife and I are not sure of our availability in September or October, so could we have a refund please?
If we are free to book in the autumn then we’ll do it nearer the time. Rest assured it will be with Stuart Hall Cycling.
I wish your company all the best at this difficult time.
Thank you for the update. I’m sure this is a difficult time for you all . I do hope you are able to weather the storm. Cycling in Mallorca with Stuart has been my little bit of heaven for the last 5 years or so . I still have fingers crossed that my trip will go ahead on 25th April but if it doesn’t we will of course be happy to transfer to another date. Thank you to Stuart and the team,let’s hope it’s only a 2 week shut down
Elizabeth and Paul
Thanks for the update in what must be really challenging times for Stuart Hall Cycling.
I have been privileged to be a customer of Stuart Hall cycling holidays over quite a number of years now, and I just wanted to let you know that I would like to continue to support the future of the business in whatever way I can.
Hope you are all keeping safe!
I would like to thank you for the refund which I have now received and look forward to seeing you in mallorca at some point in the future when this situation sorts itself out.
I have never met you nor been to any part of Spain. This was painful. I think you reflect the best of mankind and I will get there one day.
So sorry that you, a fair minded guy, have been so affected by this terrible virus. Who could ever had imagined the terrible death and economic damage this is causing. Just hoping that coming into the summer the virus will subdue in its potency.
Life sometimes can be so unfair and I am just hoping that Helen and yourself can turn this around.
Take care and best of luck.
I was booked to come over with Phoenix CC from Belfast. I was looking forward to the trip as this would have been my first time over. I just wanted to thank you for the recent refund payment in light of the Coronavirus. This isn’t an easy time for anyone.
Thanks again and I will be in touch.
Many thanks for this, which is really appreciated. I can assure you that I will definitely be back in Majorca with you as soon as possible. It’s what’s keeping me going at the moment! (well that and vast quantities of chocolate!)
Give my love and thanks to Stuart, Helen and the kids,
Hope to see you before too long,
Very much appreciated.
We’ll be back once this is over!
Thank’s for that – much appreciated.
Let’s hope we can enjoy everything again, when this is all over.
Thanks for the quick response, especially in this difficult period.
I’m looking forward to being with you in Majorca when this pandemic is over. In the meantime best wishes to you and your family and your colleagues.
Stay safe – kind regards
You will definitely see me when this is all over, can’t wait for a good old cycling holiday with great people!!
Thanks so much,
Wishing you and the family good health and safety.
thank you so much for sorting this out.
I will definitely be back.
Hopefully we will get to Majorca in the near future.
Hope everyone is well and safe.
Many thanks for the swift turn-around with the refund.
Once we have some certainty with regard to travel and holiday availability I will rebook with Stuart Hall.
Regards And Stay Safe